Refund policy

We want you to love your Velira Lamp. If it isn't right for you, you can return it within 30 days of delivery.

How to start a return

Write to us at arthur.plat00@gmail.com with your order number. We'll reply with the return address and instructions. Items sent back without first requesting a return can't be accepted.

Conditions

To be eligible, the lamp must be in the condition you received it, with its cable, bulb and original packaging.

Damaged or wrong items

Please check your order when it arrives and contact us right away if the lamp is damaged, defective or not what you ordered, so we can make it right.

Refunds

Once we receive and inspect your return, we'll let you know whether the refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take a little longer to post it.